Returns and Refunds

Changed your mind, or something's not right? Here's how returns work at ILUX Europe.

You can cancel an online order within 14 days of receiving your goods, for any reason.
Tell us by email to bryan@iluxeurope.ie or by phone on +353 87 668 6699, quoting your order number. You can use the form below if you like.
Send the goods back within 14 days of telling us, well packed, to the address below. Return postage is paid by you, and we recommend a tracked service.
We refund the price and the standard delivery charge within 14 days of hearing from you. We may wait until the goods arrive back or you send proof of postage. Refunds go back to the original payment method.
Goods should come back complete, with accessories and packaging if possible. If an item has been installed, used or damaged beyond what's needed to check it, we may reduce the refund to reflect that.
Systems we've programmed or customised for your site can't be cancelled once the work is done, unless they are faulty.

If an item arrives damaged, please tell us within 48 hours with a photo, so we can claim from the courier.
If an item is faulty, contact us first. Many problems are settings issues we can fix quickly. If it is faulty, we'll repair, replace or refund it and cover the return postage.
See our Warranty page for more detail. Your statutory rights are not affected.

The 14-day cancellation right applies to consumers only. For businesses, installers and other trade buyers:

Returns of non-faulty goods are by prior agreement only, within 14 days of delivery, unused and in the original unopened packaging. Accepted returns carry a 15% restocking fee, and you pay return carriage.
Special-order items, goods ordered to your specification, and items with opened packaging or activated licences can't be returned unless faulty.
Report damaged, missing or incorrect items within 7 days of delivery. Faulty goods are repaired, replaced or credited, at our choice, and we cover return carriage.

Our full trade terms, including liability, are on our Delivery page.

ILUX Europe Ltd, The Hive Technology Park, Dublin Road, Carrick-on-Shannon, Co. Leitrim, N41 FD83, Ireland.

(Complete and return this form only if you wish to cancel the contract. You can also simply email us.)

To: ILUX Europe Ltd, The Hive Technology Park, Dublin Road, Carrick-on-Shannon, Co. Leitrim, N41 FD83. Email: bryan@iluxeurope.ie

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ____________________

Ordered on / received on: ____________________

Order number: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is sent on paper): ____________________

Date: ____________________