Warranty
Every product we sell is new, genuine and supplied through official Irish and European distribution, with the full manufacturer's warranty.
Warranty periods
- Hikvision cameras, recorders and accessories: manufacturer's warranty, normally 3 years.
- Electro-Voice and Dynacord professional audio: manufacturer's warranty as stated by the manufacturer for each product.
- Spypoint trail cameras and other brands: manufacturer's warranty as stated on the product page or packaging.
Ask us before you buy if you'd like the exact warranty period for a particular product confirmed.
If something goes wrong
- Contact us first on +353 87 668 6699 or bryan@iluxeurope.ie with your order number and a short description of the fault. Many issues are settings problems we can fix over the phone or remotely.
- If the product is faulty, we'll arrange a repair, replacement or refund, either directly or through the manufacturer's warranty process.
- Please don't send items back without contacting us first, so we can give you the return details.
What the warranty doesn't cover
- Damage from incorrect installation, power surges, lightning, water ingress beyond the product's rating, accidents or misuse.
- Normal wear and tear, and consumables such as batteries.
- Products that have been opened, modified or repaired by someone other than us or the manufacturer.
Your statutory rights
This warranty is in addition to your rights as a consumer under Irish law, including the Consumer Rights Act 2022. It does not affect those rights. If goods are faulty, you are entitled to a remedy whether or not a manufacturer's warranty applies.
ILUX Europe Ltd, The Hive Technology Park, Castlecara Road, Carrick-on-Shannon, Co. Leitrim, N41 Y422. Company no. 356466. VAT no. IE6376466C.